Cancellations 48hrs before start time - 20% service fee charged for refund
Cancellations 24hrs before start time - 40% service fee charged for refund
Cancellations 1 - 23hrs before start time - 50% service fee charged for refund
In the case the Company is unable to complete the tour due to unforeseen and/or reasons beyond the Company’s control AND tour can’t be rescheduled to another date , guests will be refunded in full.
In the case guests are unable to attend on their scheduled date OR if the company is unable to complete the tour due to reasons beyond either’s control, the tour will be rescheduled to another date (that works for both parties) and no refund will be provided.
If no reschedule date can be agreed upon, then clients will be refunded less 20% handling fee.
All children under 18 years old must be accompanied by an adult/supervisor OR receive written consent from their parent(s)/guardian(s) - consent forms available on request.
All Children under 16 years old MUST be accompanied by an adult/guardian for the full duration of the tour AND receive written consent from their parent(s)/guardian(s) - consent forms available on request.
(NOTE! The tour is primarily marketed/targeted at adults but we do welcome children and families with younger children)